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Consumer Reports withdraws recommendation for Microsoft Surface on high breakage rates

12 Agosto 2017

European buyers get a two year hardware warranty by law, so why not extend that worldwide, if Microsoft has true faith in its product quality? Are you a techie who knows how to write? Consumer Reports doesn't think so. "Our analysis revealed that Microsoft as a brand has a comparatively worse reliability rate than other brands, so we can't recommend Microsoft tablets and computers - no matter the model family", the Consumer Reports spokesman said.

Determining which side is right would be like peering into a dark room and trying to identify two different shades of black paint-it just isn't happening.

The publication said it uses reader feedback data to make projections about a product's reliability.

Let's start with Consumer Reports. However, although the Surface range performed similarly well during Consumer Report lab tests, the group found that performance degraded noticeably over time.

Microsoft has defended the quality of its Surface tablets and laptops following concerns raised about their reliability by Consumer Reports. Because of communications issues that Belichick and other coaches complained about in the past, however, these Surface devices will utilize wired connections for better reliability.

CR said in a statement, "New studies conducted by the Consumer Reports National Research Center estimate that 25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership". When it does, it is too vague to be useful, or too specific to be helpful. A few commented that their machines froze or shut down unexpectedly, while several others told us the touch screens weren't responsive enough. The headline reason for the withdrawal of the recommendation was a prediction of poor reliability.

The organization regularly surveys its readers and members about the products that they own and use.

This is why today's Consumer Reports survey is disappointing. Visit urbanarmorgear.com or facebook.com/UrbanArmorGear for more information. It claims that the data used by Consumer Reports is not the overall return and fix rates of the Microsoft Surface devices, with the 25 percent breakage rate nothing more than an estimate. Meanwhile, "incidents per unit (IPU)" has also improved generation to generation, Panay claims, "and are now at record lows of well below 1%".

Microsoft also earned high scores in PCMag's overall Laptops category, although it trailed Apple, MSI, and Alienware.

Consumer Reports withdraws recommendation for Microsoft Surface on high breakage rates